Privacy Policy

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This Privacy Policy describes how Liveiaregen, operating at liveiaregen.world, collects, uses, stores, and protects your personal information when you interact with our smooth end-of-day programs, visit our website, or communicate with us. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is Liveiaregen, located at The Life Coach - Positive Minds, Mapleton Rd, London SW18 4DN, United Kingdom. For any privacy-related enquiries, you may contact us via the contact form on our website or by phone at +447949029157.

2. Information We Collect

We collect personal information that you voluntarily provide when booking or enquiring about our evening wellness programs, including the Evening Reset Session, Weekly Wind-Down Program, and Complete Sunset Wellness Package. This may include your full name, email address, telephone number, postal address, payment details, and any information you share about your evening habits, sleep patterns, or wellness goals during consultations.

When you visit liveiaregen.world, we may automatically collect technical data such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar technologies as described in our Cookies Policy.

If you participate in virtual sessions, we may collect session attendance records and notes taken by your coach during program delivery. We do not record video sessions without your explicit prior consent.

3. How We Use Your Information

We use your personal information for the following purposes related to our smooth end-of-day programs:

• Processing bookings and payments for Evening Reset Sessions, Weekly Wind-Down Programs, and Complete Sunset Wellness Packages
• Delivering personalised evening coaching sessions, both in person at our Mapleton Road studio and via secure video platforms
• Creating and distributing program materials such as workbooks, breathing guides, and progress tracking sheets
• Communicating with you about session schedules, program updates, rescheduling, and follow-up support
• Responding to enquiries submitted through our contact form or other communication channels
• Improving our website, programs, and client experience through aggregated analytics
• Complying with legal obligations, including tax and accounting requirements
• Protecting our legitimate business interests, including fraud prevention and dispute resolution

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you when you purchase or participate in any of our evening programs
• Consent: Where you have given explicit consent, such as when you tick the consent checkbox on our contact form or agree to receive marketing communications
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our programs and ensuring website security, provided these interests do not override your rights
• Legal Obligation: Processing required to comply with applicable laws and regulations

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business and delivering our smooth end-of-day programs, including payment processors, email service providers, video conferencing platforms, and website hosting services. All third-party processors are bound by data processing agreements that require them to protect your information and use it only for the specified purposes.

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If any of our service providers process data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office, to protect your information in accordance with UK data protection law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Booking and payment records for our evening programs are retained for seven years to comply with UK tax and accounting regulations. Session notes and program materials are retained for three years following the completion of your program unless you request earlier deletion. Contact form submissions are retained for two years. Analytics data is retained in anonymised form for up to twenty-six months.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our Contact Us page. We will respond within one month of receiving your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure payment processing, access controls limiting staff access to personal data, and regular review of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our smooth end-of-day programs and website are intended for individuals aged eighteen and over. We do not knowingly collect personal information from children under eighteen. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, programs, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you via email or a prominent notice on liveiaregen.world. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

13. Contact Information

For privacy-related questions or to exercise your data protection rights, contact Liveiaregen at The Life Coach - Positive Minds, Mapleton Rd, London SW18 4DN, United Kingdom, by phone at +447949029157, or through our Contact Us page.